LEGAL
Refund Policy
This policy explains how to raise a refund issue or request with NodeLivo Enterprise. Before paying, review the specific conditions displayed on the product, order and payment pages.
Requesting a refund
Use your account or the contact page to provide the order number, payment reference and reason for the request. Do not send account passwords, card security codes or wallet recovery phrases. We will review payment, delivery and usage information and explain the result or any information still required.
Applicable conditions
Eligibility depends on the product, order description, delivery progress, actual use and applicable law. Digital products, delivered services or third-party costs already incurred may have specific restrictions. Such restrictions do not remove rights that cannot lawfully be excluded.
Duplicate or incorrect payments
If you find a duplicate charge, an incorrect amount or a paid service that has not activated, contact support and retain the payment receipt. Avoid paying again until the status of the original payment is confirmed.
Subscription cancellation and refunds
Cancelling subscription renewal and requesting a refund are separate actions. If you also seek a refund, identify the relevant order and reason. Service for a paid period remains subject to the order and applicable requirements.
Refund method and timing
Approved refunds are generally processed under the rules of the original payment channel. Arrival time depends on the payment provider, bank or blockchain network. If the original channel cannot be used, support will confirm a suitable method and recipient details with you. Do not provide a replacement payment account before this has been confirmed.